At ARMA Solar, we are dedicated to maintaining the highest standards of customer privacy, ensuring compliance with telemarketing laws, and safeguarding customer information. This policy outlines our practices concerning telemarketing, Do-Not-Call (DNC) compliance, data privacy, and information security. By interacting with us, you agree to the terms and conditions of this policy.

1. Telemarketing Practices

We may use telemarketing to contact you about our products and services, including solar energy solutions, financing options, and related services. Our telemarketing efforts are clear, respectful, and compliant with all legal requirements.

Consent for Communication:
We will only contact you via phone if we have obtained your consent through a prior business relationship, an inquiry you’ve made, or your express request.

Telephone Numbers and Contact Lists:
We ensure that all calls are directed to correct numbers and honor opt-out requests.

Opt-In and Opt-Out:
To receive information from us, you may opt-in during interactions with us. If you wish to stop receiving calls, you can opt-out anytime (see the Opt-Out Procedures below).

Telemarketing Hours:
In compliance with the Telephone Consumer Protection Act (TCPA), we will only call between 8:00 AM and 9:00 PM (local time), Monday through Saturday. Calls will not be made on Sundays or legal holidays.

2. Do-Not-Call (DNC) Compliance

We respect federal and state Do-Not-Call (DNC) regulations to ensure compliance with telemarketing laws and customer preferences.

National Do-Not-Call Registry:
We cross-check our contact lists with the National DNC Registry to avoid contacting individuals who have opted out of unsolicited marketing calls.

Internal Do-Not-Call List:
Customers who explicitly request not to be contacted are added to our internal DNC list.

Opt-Out Procedures:
To opt-out, contact us at:

• Phone: [Insert Contact Number]
• Email: [Insert Email Address]
• Online Form: [Insert Link]

Immediate Action:
Opt-out requests are processed promptly to ensure you are removed from marketing lists as quickly as possible.

Call-Back Requests:
If you request a call-back, we will respond within a reasonable period. You may opt-out of additional calls at any time.

3. Customer Privacy

We prioritize protecting the privacy and confidentiality of your information, complying with all applicable data privacy laws like the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR).

Information We Collect:
We may collect:

• Full Name
• Address
• Phone Number(s)
• Email Address
• Payment and Billing Information
• Customer Service Interactions

Purpose of Data Collection:
Collected data is used for:

• Providing services related to solar energy solutions
• Communicating about inquiries, installations, and updates
• Processing payments and fulfilling contracts

Sharing Information:
We do not sell or trade your information. Data may be shared with trusted third parties (e.g., contractors, financing partners) for service fulfillment under strict privacy terms.

Your Rights:

• Access: Request a copy of your personal information.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request data deletion (subject to legal obligations).
• Portability: Obtain your data in a structured format for transfer.

To exercise these rights, contact us at: [Insert Contact Details].

4. Information Security

We implement industry-best practices to safeguard your data:

Data Encryption:
All sensitive information is encrypted during transmission and stored securely.

Access Control:
Only authorized personnel can access sensitive data. Employees are trained to handle information responsibly.

Security Measures:
Our systems are protected by firewalls and intrusion detection systems, updated regularly to address evolving threats.

Breach Notification:
In the event of a data breach, we will notify affected customers promptly, as required by law.

5. Contact Us

For questions or concerns about this policy or to exercise your rights, reach us at:

• Phone: [Insert Contact Number]
• Email: [Insert Contact Email]
• Mailing Address: [Insert Mailing Address]
• Online Form: [Insert Link to Opt-Out or Privacy Request Form]

6. Changes to This Policy

This policy may be updated periodically to reflect changes in practices, technologies, or legal requirements. Updates will be posted on this page with the revised effective date.

By interacting with us, you acknowledge that you have read, understood, and agree to the terms of this policy.